You can delete your SnapDiagnose account and everything in it at any time. Here's how, and exactly what gets removed.
Delete from inside the app (fastest)
- Open SnapDiagnose.
- Go to Settings.
- Choose Delete account and all data.
- Confirm. You're signed out immediately and your account is deactivated straight away — it can't be signed into again.
Then a 30-day window: your data is permanently and automatically deleted 30 days after you ask. That short window exists so an accidental — or malicious — deletion can be undone. Changed your mind? Email support@snapdiagnose.com within 30 days and we'll stop it. After that it's gone for good, with no way to recover it.
Prefer we do it for you?
Email support@snapdiagnose.com from the address on your account and ask us to delete it. We'll verify it's you and take care of it.
What gets deleted
- Your account and login
- Your submitted photos
- Your diagnosis history and saved projects
- Your region and preferences
What may remain briefly or by necessity
- During the 30 days: your data still exists but your account is deactivated and inaccessible. It is deleted automatically when the window ends — no one has to remember to do it.
- Backups: residual copies in routine backups are purged on our normal cycle (within 30 days) after the deletion runs.
- Security logs: we keep records of security events (e.g. sign-in throttling) to protect the service from fraud and abuse, but we unlink them from you — your user ID is erased from them, so they no longer identify you.
- Transaction records: purchase records Apple/we are legally required to keep may be retained as required by law, likewise unlinked from your identity. These aren't used to identify you for any other purpose.
Subscriptions — cancel separately
Deleting your account does not cancel an active subscription, because subscriptions are billed by Apple. Cancel in your device's App Store → Apple Account → Subscriptions before or after deleting, to avoid further charges.
Questions? support@snapdiagnose.com