SnapDiagnose ("SnapDiagnose," "we," "us") is operated by SEAX Enterprises, a sole proprietorship. This policy explains what we collect, why, and the choices you have. Questions: support@snapdiagnose.com.
The short version
- We collect the minimum needed to diagnose your photos and run your account.
- We don't store your photos. Each image is sent only to produce your diagnosis, then discarded — the originals stay on your phone. Location/EXIF data is stripped first.
- We do not sell your personal information — ever.
- You can delete your account and everything in it anytime from Settings in the app.
At a glance — every data type we collect
| Data | Collected? | Why | Shared with |
|---|---|---|---|
| Email address | Yes | Account & login | Supabase |
| Photos you submit | Yes — not stored; location/EXIF stripped first | To diagnose the problem | Anthropic |
| Text you add | Yes | To diagnose the problem | Supabase, Anthropic |
| Region (coarse) | Optional | Regional cost estimates | Supabase |
| Diagnosis history & usage | Yes | Your history & app function | Supabase |
| Crash & error diagnostics | Yes | Stability & bug-fixing | Sentry |
| Purchase records | Yes | Subscriptions & credits | Apple, RevenueCat |
| Precise location, contacts, ad identifiers | No — never | — | — |
We do not sell your data, and we don't use it for advertising or cross-app tracking. The sections below explain each item in plain language.
What we collect
You give us
- Account info — your email address (and authentication details) to create and secure your account.
- Photos you submit — the images you take or upload for a diagnosis, plus any text you add to describe the problem. We strip embedded location/EXIF metadata before the photo leaves your phone, and we do not store your photos: each image is sent only to generate that one diagnosis and is discarded right after. The originals stay in your phone's photo library.
- Your region — the general region you set, used to tailor cost estimates and the seasonal maintenance calendar. This is a coarse region, not precise GPS location.
- Support messages — anything you send us by email or through in-app "Report a problem."
Collected automatically
- Diagnosis history & usage — the diagnoses tied to your account and basic in-app activity (e.g. counts) so the app works and your history is available to you.
- Crash & error diagnostics — technical data (device model, OS version, error traces) to fix bugs and keep the app stable.
We do NOT collect: precise GPS location, your contacts, or advertising identifiers for ad targeting.
How we use it
- To produce diagnoses from your photos and give region-aware guidance.
- To create, secure, and support your account and keep your history.
- To process purchases and subscriptions.
- To fix crashes, prevent abuse, and improve the app.
- To respond to your support requests.
We use your data to run and improve SnapDiagnose — not to build advertising profiles.
AI processing
To identify the issue in a photo, we send the image and your description to our AI processing provider, Anthropic (the maker of Claude). They process it to return a diagnosis and, under their commercial API terms, do not use your content to train their models. We also do not use your photos or descriptions to train any AI models of our own — and because we don't store your photos, there is no image data for us to train on. We do not keep a copy of the image once your diagnosis is returned. AI output can be wrong or incomplete — see the disclaimer in our Terms.
Service providers we share data with
We share only what's necessary with vendors who process data on our behalf under their own security and privacy commitments:
| Provider | Purpose |
|---|---|
| Supabase | Authentication, database, and diagnosis processing (photos pass through in transit but are not stored) |
| RevenueCat | Managing subscriptions and purchases |
| Apple | App Store billing (Apple handles your payment details; we never see full card data) |
| Sentry | Crash and error diagnostics |
| Anthropic (Claude) | Generating the diagnosis from your photo |
We may also disclose information if required by law, or to protect our rights, users, or the public. We do not sell your personal information.
Data retention
We keep your account data — your diagnoses, history, and profile — while your account is active. Your photos are never stored: each one is used only to generate a diagnosis and discarded immediately, so there is nothing to retain or delete. When you ask us to delete your account, it is deactivated immediately — you're signed out and it can't be signed into again — and your diagnoses and personal data are then permanently and automatically deleted after 30 days. That short window exists so an accidental or malicious deletion can be reversed; email support@snapdiagnose.com within it if you change your mind. Residual copies in routine backups are purged on our normal cycle (within 30 days) after that.
Two things outlive your account, both unlinked from you (your user ID is erased from them, so they no longer identify you): security logs, kept to protect the service from fraud and abuse, and transaction records, which Apple and we may be legally required to retain.
Security
Photos are sent over encrypted connections (TLS) and are never written to our storage; the account data we do keep is protected with restricted access. No system is perfectly secure, but we work to protect your data and limit what we collect in the first place.
Your choices and rights
- Access / correction / deletion — delete your account and its contents anytime from Settings in the app, or email support@snapdiagnose.com.
- Depending on where you live (e.g. Canada under PIPEDA, or other regional laws), you may have rights to access, correct, or withdraw consent for your data. Contact us and we'll help.
- You can turn off region features by not setting a region.
Children
SnapDiagnose is not directed to children under 13. We don't knowingly collect data from them. If you believe a child gave us data, contact us and we'll remove it.
International users
We operate from Canada and may process data in Canada, the United States, or where our providers operate. Using SnapDiagnose means your data may be processed in these locations under this policy.
United States — your state privacy rights
If you live in a US state with a consumer-privacy law (for example California, Virginia, Colorado, Connecticut, Utah, and a growing number of others), you have specific rights over your personal information. This section supplements the rest of this policy and explains how we handle your data under those laws.
Notice at collection
The "At a glance" table above lists every category of personal information we collect, why, and who we share it with. In the language of these laws, the categories we collect are: identifiers (your email); commercial information (purchase and subscription records); internet or other electronic activity (in-app usage, diagnosis history, and crash diagnostics); and the content you submit (your description text — photos are processed to generate a diagnosis but are never stored). We collect these for the purposes in "How we use it" and keep them for the periods in "Data retention." We do not collect precise geolocation, contacts, biometric information, or advertising identifiers.
We do not sell or share your personal information
We do not "sell" your personal information, and we do not "share" it for cross-context behavioral advertising — as those terms are defined under California's CCPA/CPRA and similar state laws — and we have not done so in the preceding 12 months. We do not use or disclose sensitive personal information for purposes that would require offering you an opt-out. Because we don't sell or share, there is no "Do Not Sell or Share My Personal Information" setting to configure — but you're welcome to contact us to confirm.
Your rights
- Know / access — request the categories and specific pieces of personal information we hold about you.
- Delete — request deletion of your personal information (you can do this yourself anytime in Settings → delete account).
- Correct — ask us to fix inaccurate personal information.
- Portability — receive a copy of your information in a portable format.
- Opt out of sale, sharing, or targeted advertising — not applicable, because we do none of these.
- Non-discrimination — we will never deny you service, charge a different price, or lower service quality for exercising these rights.
How to exercise your rights
Use Settings → delete account in the app, or email support@snapdiagnose.com with your request and your account email. We verify requests by reference to your account (for example, confirming control of the account email) before acting, and we respond within the time the applicable law requires (generally 45 days, extendable once where permitted). You may use an authorized agent to submit a request for you; we may ask the agent for proof of authorization and may still ask you to verify your own identity.
Appeals
If we decline your request and you're in a state that provides an appeal right (such as Virginia, Colorado, or Connecticut), you may appeal by replying to our decision or emailing support@snapdiagnose.com with "privacy appeal" in the subject line. You may also contact your state attorney general with concerns.
California "Shine the Light"
We do not share personal information with third parties for their own direct-marketing purposes, so there is nothing to disclose under California's "Shine the Light" law.
Changes
We'll post any changes here and update the "Last updated" date. Significant changes will be highlighted in the app or by email where appropriate.
Contact
SEAX Enterprises, a sole proprietorship — support@snapdiagnose.com