Contact us
Pick what your message is about and we'll get it to the right place faster. Sending opens your email app with everything filled in — just review and hit send.
Prefer plain email? Write us directly at support@snapdiagnose.com.
You can also reach support from inside the app: Settings → Help → Report a problem, which sends us the details we need to help quickly.
Before you email, a few quick answers
- A diagnosis looks wrong. Tap the thumbs-down on the result and use "Report a problem" — your feedback directly improves SnapDiagnose. The more detail, the better.
- Cost estimates seem off. They're regional planning estimates, not quotes. Set your correct region in Settings and tap a retailer for live pricing.
- I want to delete my account/data. See Account & data deletion.
- Billing or subscription questions. Subscriptions and credit packs are handled by Apple. Manage or cancel in your device's App Store settings; refunds are requested through Apple.
You'll also find fuller answers in the homepage FAQ — that's the single source of truth for common questions.
Response time
We aim to reply within a couple of business days. Please include your device model and iOS version if you're reporting a bug — it helps us reproduce the issue faster.
SEAX Enterprises, a sole proprietorship — support@snapdiagnose.com